Privacy Policy

This Privacy Policy explains how OSCAR WHITE Pty Ltd (ABN 80 122 681 083) trading as Ranges Cleaning Co. (we, us, our) handles personal information in connection with our cleaning services and the website at www.rangescleaning.com.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. About this Policy

• This Policy applies to all personal information we collect, hold, use and disclose, whether collected through the Website, the booking system, by phone, by email, by text message or in person.
• By using our Website or our services, you consent to the collection and handling of your personal information in accordance with this Policy.
• This Policy should be read together with our Website Terms and Conditions of Use.

2. What personal information we collect

The personal information we collect depends on how you interact with us. It may include:

• Identity and contact information: name, email address, phone number, mobile number, and the address where cleaning services are to be provided.
• Service information: details about your home (number of rooms, pets, access instructions, alarm codes, parking, special requirements), your preferred cleaning schedule, and any feedback you provide.
• Booking information: the date and time you select for a discovery call or visit, the type of service you are enquiring about, and any notes you submit through the booking form.
• Payment information: billing details and invoice records. We do not store full credit card numbers; payment processing is handled by third-party providers.
• Communications: records of your interactions with us, including emails, text messages, phone calls and contact form submissions.
• Technical information: when you use the Website, we automatically collect information including your IP address, browser type, device information, pages visited, time spent on pages and referring URLs.

3. How we collect personal information

We collect personal information directly from you when you:

• submit a quote request, booking request, contact form or discovery call request through the Website;
• contact us by phone, email, text message or in person;
• engage us to provide cleaning services;
• provide feedback or reviews;
• browse the Website (through cookies and analytics tools described below).

We may also collect personal information from third parties (for example, referrals from existing clients, or publicly available sources) where this is reasonable and lawful.

4. Why we collect, hold, use and disclose your information

We collect, hold, use and disclose your personal information to:

• respond to your enquiries and quote requests;
• schedule, manage and deliver cleaning services to you;
• communicate with you about your bookings, schedule changes, and service-related matters by phone, email and SMS;
• send you booking confirmations and reminders;
• invoice you and process payments;
• maintain accurate records and operate our business;
• improve our services and the Website;
• comply with our legal and regulatory obligations;
• send you marketing communications where you have provided your consent (you can opt out at any time).

5. Who we share your information with

We share your personal information only as necessary to provide our services and run our business. The categories of recipients include:

• Our House Manager and cleaners: the team members assigned to your home receive the information they need to perform the service (your name, address, schedule, access instructions and any special requirements).
• Service providers we engage to operate the Website and booking system: including our hosting providers (Elementor Cloud and Vercel), our scheduling platform (Google Calendar), our transactional email provider (Resend), our SMS provider (Twilio), our analytics providers (Google Analytics via Site Kit), our content delivery and security provider (Cloudflare, including Cloudflare Turnstile for bot protection), and our rate-limiting infrastructure (Upstash).
• Professional advisers: accountants, bookkeepers, lawyers, and insurance providers, where reasonably required.
• Government agencies and law enforcement: where required or authorised by law.
• Successors of our business: in connection with a sale, merger, restructure or acquisition of our business, subject to the recipient agreeing to handle your information in accordance with this Policy.

We do not sell your personal information. We do not share your information with third parties for their own marketing purposes.

6. Overseas disclosure

• Some of the third-party service providers we use are located outside Australia, primarily in the United States. This means your personal information may be stored or processed in the United States or in other countries where these providers operate.
• The countries to which your information may be disclosed include the United States (Vercel, Google, Resend, Twilio, Cloudflare, Upstash) and other locations where these providers maintain infrastructure.
• Where we disclose personal information to overseas recipients, we take reasonable steps to ensure the recipient handles that information in a manner consistent with the Australian Privacy Principles.

7. Marketing communications

• From time to time we may send you marketing communications (such as service updates, special offers and seasonal reminders) by email or SMS, where you have provided your consent in accordance with the Spam Act 2003 (Cth).
• You can withdraw your consent and opt out of marketing communications at any time by using the unsubscribe link in any marketing email, replying STOP to a marketing SMS, or by contacting us at hello@rangescleaning.com.
• Service and transactional communications (booking confirmations, schedule updates, invoices) are not marketing communications and will continue while you remain an active client.

8. Cookies and analytics

• The Website uses cookies and similar tracking technologies to operate, secure and improve the Website. Cookies are small text files stored on your device.
• We use Google Analytics (via Google Site Kit) to understand how visitors use the Website. Google Analytics collects information such as your IP address, the pages you visit and the time you spend on the Website. This information is used in aggregate form to improve the Website.
• We use Cloudflare for performance and security, which sets cookies for bot protection (including via Cloudflare Turnstile on the booking form) and to manage traffic.
• You can control cookies through your browser settings. Disabling cookies may affect your ability to use parts of the Website, including the booking form.

9. Data security

• We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps include using reputable hosting and infrastructure providers, encrypting data in transit (HTTPS), and limiting access to personal information to authorised personnel.
• No method of electronic transmission or storage is completely secure. We cannot guarantee that information transmitted through or stored on the Website will not be accessed, disclosed, altered or destroyed without authorisation.

10. Notifiable data breaches

• If we become aware of an eligible data breach as defined in the Privacy Act 1988 (Cth), we will assess the breach and, where required, notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches Scheme.

11. How long we keep your information

• We retain personal information only for as long as is reasonably necessary to provide our services, run our business, comply with our legal obligations, resolve disputes, and enforce our agreements.
• For active clients, we retain information for the duration of the engagement and for a reasonable period afterwards. For enquiries and quote requests that do not become bookings, we retain information for a reasonable period in case you contact us again.
• When personal information is no longer needed, we take reasonable steps to destroy or de-identify it.

12. Your rights

• Access: you may request access to the personal information we hold about you. We will respond within a reasonable period and may charge a reasonable fee for providing the information.
• Correction: you may ask us to correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will take reasonable steps to correct the information or, if we disagree, to record your request alongside the information.
• Withdraw consent: where we rely on your consent to handle your personal information, you may withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of any handling that occurred before withdrawal.
• To exercise any of these rights, please contact us using the details in section 14 below.

13. Children

• The Website and our services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child, please contact us and we will take reasonable steps to delete it.

14. Contact us

If you have any questions about this Policy, want to exercise any of your rights, or wish to make a complaint about how we have handled your personal information, please contact us:

Privacy Officer

OSCAR WHITE Pty Ltd trading as Ranges Cleaning Co.

ABN 80 122 681 083

PO Box 795, Woodend VIC 3442

Email: hello@rangescleaning.com

Phone: (03) 4442-9907

We will acknowledge your enquiry or complaint within a reasonable period and aim to respond substantively within 30 days.

15. Complaints to the OAIC

• If you are not satisfied with our response to a privacy complaint, you may lodge a complaint with the Office of the Australian Information Commissioner.
• OAIC website: www.oaic.gov.au
• Phone: 1300 363 992

16. Changes to this Policy

• We may update this Policy from time to time. The current version will always be available on the Website with a “Last updated” date.
• Your continued use of the Website or our services after changes are posted constitutes your acceptance of the updated Policy.