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Website Terms and Conditions of Use

Last updated: 1 May 2026

These Terms govern your use of www.rangescleaning.com, operated by Oscar White Pty Ltd (ABN 80 122 681 083) trading as Ranges Cleaning Co. By using the website you agree to these Terms.

1. About these Terms

  1. These Website Terms and Conditions of Use (Terms) govern your access to and use of www.rangescleaning.com (Website), which is operated by Oscar White Pty Ltd (ABN 80 122 681 083) trading as Ranges Cleaning Co. (we, us or our).
  2. By accessing or using the Website, including by browsing the Website or by submitting an online quote request, booking request, contact form or other information, you agree to be bound by these Terms. If you do not agree, you must not access or use the Website.
  3. These Terms are not the same as our service agreement for cleaning services. If you engage us to provide cleaning services, those services will be governed by a separate service agreement provided to you at the time of booking or otherwise made available by us.
  4. These Terms should be read together with our Privacy Policy.

2. About us and how to contact us

  1. Oscar White Pty Ltd (ABN 80 122 681 083) is a company registered in Australia, with its postal address at PO Box 795, Woodend VIC 3442.
  2. You can contact us by email at [email protected].

3. Definitions

In these Terms, unless the context otherwise requires:

  1. Australian Consumer Law means Schedule 2 to the Competition and Consumer Act 2010 (Cth).
  2. Booking Request means a request you submit via the Website to book Services on a specified date and time.
  3. Content means all text, graphics, images, photos, logos, video, audio, software, layout, design and other material made available on the Website.
  4. Personal Information has the meaning given in the Privacy Act 1988 (Cth).
  5. Quote Request means a request you submit via the Website for a price estimate or quote for Services.
  6. Services means the cleaning services we offer from time to time, including (without limitation) residential, commercial, end-of-lease, carpet, window and other cleaning services as described on the Website.
  7. you or your means the person accessing or using the Website, or any organisation on whose behalf you do so.

4. Eligibility

  1. You must be at least 18 years old and capable of entering into a legally binding contract under Australian law to use the Website.
  2. If you use the Website on behalf of a business, organisation or other person, you warrant that you are authorised to do so and to bind that party to these Terms.

5. Use of the Website

  1. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for the purpose of viewing information about our Services, requesting quotes, submitting Booking Requests, and communicating with us.
  2. You must not:
    1. use the Website for any unlawful purpose or in breach of any applicable law;
    2. interfere with, disrupt or attempt to disrupt the Website, our servers, networks or any associated systems;
    3. attempt to gain unauthorised access to any part of the Website, any account, or any system or network connected to the Website;
    4. use any automated means (including bots, scrapers, spiders or crawlers) to access, copy, monitor or extract Content from the Website without our prior written consent;
    5. reproduce, copy, sell, resell, modify, adapt, distribute, publish, frame, mirror or create derivative works from the Website or its Content, except as expressly permitted by these Terms or required by law;
    6. submit information that is false, misleading, deceptive, defamatory, infringing, obscene, harassing or otherwise unlawful;
    7. transmit any virus, worm, malware, trojan or other harmful code; or
    8. use the Website in any way that could damage, disable, overburden or impair it, or interfere with any other party’s use of the Website.
  3. We may, in our reasonable discretion and at any time, modify, suspend, restrict or terminate your access to all or part of the Website without notice if we reasonably believe you have breached these Terms or where required for security, maintenance or legal reasons.

6. Quote Requests

  1. Any price information, estimate or quote provided by us through the Website (including any online calculator) is indicative only and is based on the information you provide.
  2. Final pricing may differ from any online estimate following inspection of the premises, confirmation of scope of work, or where the actual conditions of the premises differ materially from the information disclosed in your Quote Request.
  3. A formal written quote issued by us is valid for the period specified in that quote or, if no period is specified, for 30 days from the date of issue.
  4. We reserve the right to decline to provide a quote or to perform any Services in our reasonable discretion, including where requested Services fall outside our service area or scope.

7. Booking Requests

  1. A Booking Request submitted through the Website is an offer by you to engage us to perform Services on the date, at the time and on the basis specified in the Booking Request.
  2. No contract for Services is formed unless and until we accept your Booking Request in writing (including by email or through the Website). We may accept or decline a Booking Request in our reasonable discretion.
  3. Acceptance of a Booking Request is subject to our availability, our service area and other reasonable business considerations.
  4. Once accepted, the booking is governed by our service agreement, which will be provided to you or otherwise made available. To the extent of any inconsistency between these Terms and the service agreement in respect of the supply of Services, the service agreement prevails.

8. Cancellations and rescheduling

  1. If you wish to cancel or reschedule a confirmed booking, please contact us as soon as possible at [email protected].
  2. Any cancellation or rescheduling fees will be set out in the service agreement applicable to your booking. Cancellation fees, where charged, will be a genuine pre-estimate of our reasonable costs.
  3. Nothing in this clause limits or excludes any non-excludable rights or remedies you may have under the Australian Consumer Law.

9. Content and intellectual property

  1. All Content on the Website, including the selection, arrangement and presentation of Content, is owned by us or our licensors and is protected by copyright, trademark, designs and other intellectual property laws.
  2. Our trademarks, logos, business names and brand identifiers (including “Ranges Cleaning Co.”) are owned by us or used with permission. You must not use any of our trademarks without our prior written consent.
  3. Subject to clause 5, you may view, download and print Content from the Website for your personal, non-commercial use only, provided that you do not modify the Content and you retain all copyright and proprietary notices.

10. Information you submit

  1. You are responsible for the accuracy and completeness of any information you submit to us through the Website (including in Quote Requests, Booking Requests, contact forms, reviews and any other communication).
  2. By submitting information to us, you grant us a non-exclusive, royalty-free, worldwide, perpetual, irrevocable licence to use, reproduce, store, modify, communicate and disclose that information for the purposes of operating our business, providing the Services and improving the Website, subject always to our Privacy Policy.
  3. You warrant that any information you submit does not infringe the intellectual property, privacy or other rights of any third party and complies with all applicable laws.

11. Reviews and user-submitted content

  1. If the Website allows you to submit reviews, comments, photographs or other content (User Content), you must ensure that the User Content is accurate, lawful and your own original work or used with permission.
  2. You grant us a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, sublicensable licence to use, reproduce, modify, publish, display and distribute User Content in connection with our business and marketing.
  3. We may, but are not obliged to, monitor, edit or remove User Content at any time without notice.

12. Third-party links and tools

  1. The Website may contain links to third-party websites and may use third-party tools or services (for example, mapping, calendar, scheduling, payment, communications or analytics services).
  2. We do not control, endorse or assume responsibility for the content, products, services, practices or policies of any third party. Your access to and use of third-party websites or tools is at your own risk and may be subject to their separate terms and privacy policies.

13. Australian Consumer Law

  1. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that you may have under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded, restricted or modified.
  2. Where we are entitled at law to limit our liability for a breach of a non-excludable consumer guarantee in respect of services that are not of a kind ordinarily acquired for personal, domestic or household use, our liability is limited at our option to (a) supplying the services again, or (b) paying the cost of having the services supplied again.
  3. Where we are entitled at law to limit our liability for a breach of a non-excludable consumer guarantee in respect of goods that are not of a kind ordinarily acquired for personal, domestic or household use, our liability is limited at our option to (a) replacing the goods, (b) supplying equivalent goods, (c) repairing the goods, (d) paying the cost of replacement or acquiring equivalent goods, or (e) paying the cost of having the goods repaired.

14. Disclaimers

  1. The Website and its Content are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, we do not warrant that the Website will be uninterrupted, error-free, secure or free from viruses or other harmful components, or that any Content is accurate, current or complete.
  2. Information about Services on the Website is provided as a general guide only. Specific service inclusions, exclusions, pricing and timeframes will be confirmed in your written quote and the applicable service agreement.
  3. We may, without notice, change, suspend or discontinue any aspect of the Website at any time, including the availability of any Content, feature or function.

15. Limitation of liability

  1. To the maximum extent permitted by law and subject to clause 13:
    1. we are not liable to you for any indirect, consequential, special, incidental, punitive or exemplary loss or damage, loss of profits, loss of revenue, loss of business, loss of business opportunity, loss of data, loss of goodwill or loss of anticipated savings, however caused, arising out of or in connection with these Terms or your use of the Website; and
    2. our total aggregate liability to you in respect of all claims arising out of or in connection with these Terms or your use of the Website is limited to AUD $100, or, where you have engaged us for Services through the Website, the amount paid by you to us for those Services in the 12 months immediately preceding the event giving rise to the claim, whichever is greater.
  2. Nothing in this clause excludes liability that cannot be excluded by law, including under the Australian Consumer Law.
  3. Our liability for any matter is reduced to the extent that your acts, omissions or breach of these Terms caused or contributed to the relevant loss or damage.

16. Indemnity

  1. You indemnify us, our related bodies corporate and our respective officers, employees, contractors and agents against all claims, losses, damages, costs and expenses (including reasonable legal fees on a solicitor and own client basis) arising out of or in connection with:
    1. your breach of these Terms;
    2. your violation of any law or the rights of any third party (including intellectual property and privacy rights); or
    3. any false, misleading or inaccurate information you submit through the Website.
  2. This indemnity does not apply to the extent the relevant claim, loss, damage, cost or expense was caused or contributed to by our negligent act or omission, our breach of these Terms, or our breach of law.

17. Privacy

  1. We collect, use, disclose and store Personal Information in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.
  2. By using the Website, you acknowledge that you have read and understood our Privacy Policy.

18. Electronic communications

  1. By submitting your contact details through the Website, you consent to us contacting you by phone, SMS, email or other electronic means in connection with your Quote Request, Booking Request, the Services and related administrative matters.
  2. We may from time to time send you marketing communications (such as service reminders, special offers and updates) where you have provided your consent in accordance with the Spam Act 2003 (Cth). You can withdraw your consent and opt out of marketing communications at any time by using the unsubscribe link in any marketing email or by contacting us at [email protected].

19. Cookies and analytics

  1. The Website uses cookies and similar tracking technologies to operate, secure and improve the Website and to understand how visitors use it. Further information about our use of cookies is set out in our Privacy Policy.
  2. You can control cookies through your browser settings. Disabling cookies may affect your ability to use parts of the Website.

20. Security

  1. We take reasonable steps to protect the Website and the information you submit. However, no method of electronic transmission or storage is completely secure, and we do not guarantee that information transmitted through or stored on the Website will not be accessed, disclosed, altered or destroyed without authorisation.

21. Changes to these Terms

  1. We may update these Terms from time to time. The current version will always be available on the Website with a “Last updated” date.
  2. Your continued access to or use of the Website after changes are posted constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Website.

22. Force majeure

  1. We are not liable for any failure or delay in performance under these Terms to the extent caused by events beyond our reasonable control, including natural disasters, fire, flood, storm, pandemic or epidemic, government action, civil unrest, war, terrorism, strikes, industrial action, or interruption of utilities, internet or telecommunications services.

23. General

  1. Severability. If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision is severed to the minimum extent necessary, and the remaining provisions continue in full force and effect.
  2. No waiver. Our failure to exercise or enforce any right or provision of these Terms is not a waiver of that right or provision.
  3. Assignment. You must not assign or transfer these Terms or any rights under them without our prior written consent. We may assign or transfer these Terms, in whole or in part, including in connection with a sale, merger, restructure or acquisition of our business.
  4. Entire agreement. These Terms (together with our Privacy Policy and any service agreement) constitute the entire agreement between you and us in relation to your use of the Website and supersede any prior agreements, representations or understandings on that subject matter.
  5. No agency. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between you and us.

24. Governing law and jurisdiction

  1. These Terms are governed by the laws of the State of Victoria, Australia.
  2. Each party irrevocably submits to the non-exclusive jurisdiction of the courts of the State of Victoria and the courts of appeal from them.

25. Contact us

If you have any questions about these Terms, please contact us:

Oscar White Pty Ltd trading as Ranges Cleaning Co.
ABN 80 122 681 083
PO Box 795, Woodend VIC 3442
Email: [email protected]